STORE RETURNS/EXCHANGES
Please save your receipt for proof of purchase price. Without a receipt, any refund or adjustment will be credited on a gift card at the lowest sale price in the last 90 days (subject to the terms and conditions on the card).
ONLINE ORDERING & SHIPPING RESTRICTIONS
At this time, we are unable to provide online ordering and delivery to shipping addresses or to our store locations outside the Continental United States, Alaska and Hawaii.
Click here to find a Canadian store near you.
To place an online order for delivery to the United States, please visit Payless.com.
PRIVACY POLICY
What is our privacy policy?
Payless ShoeSource® values your business and respects your privacy. We seek to provide products, services, and offers of value to you and your family. We collect information from our interactions with you, other customers and other parties to help us achieve this goal. Because of our commitment to your privacy, we do not sell or rent your information to other companies. As described in this privacy policy, we do, however, share your information with our affiliates and under certain circumstances, with third parties that provide services on our behalf.
We have made this privacy policy available to you in order to let you know what kind of information we collect, how it is handled, with whom it may be shared, and how you may access the data you provide to us. Our policy also describes the choices that you can make about the way your information is collected and used.
If you have additional questions, or would like further information about our privacy policy, please contact our Customer Service Center in any of three ways:
- Send us an email at: CustomerService@csr.payless.com
- Call us at: 1-877-474-6379 (Toll-free in U.S. and Canada)
7:30 AM - 11:30 PM CST Monday - Saturday
9:30 AM - 11:30 PM CST Sunday - Write to us at: Payless ShoeSource Customer Service
3231 SE Sixth Avenue
Topeka, KS 66607
What kind of information does canada.payless.com collect?
We may collect information such as your name, email and postal address and phone number from you when you visit canada.payless.com, submit a question to customer service, or participate in a sweepstakes, contest, promotion or survey. We maintain a record of your product interests and purchases and may secure information about you from our joint marketing partners, and from unrelated third parties. We may also collect demographic information, and we may use mailing lists from third parties.
When you submit a question to customer service, we may need your email address to respond, and you may also provide us with additional information to help us answer your question.
Whenever you browse canada.payless.com, we automatically receives and records information, such as your IP address, browser type, domain name and specific canada.payless.com web pages through which you click.
We use an email delivery and marketing company to send email that you have agreed to receive. Web beacons and cookies are used in those email messages and at our website to help us measure the effectiveness of our advertising and how visitors use our site. You can "opt out" of email cookies by clicking here.
We use a third party to serve ads on our behalf across the Internet. This third party may collect anonymous information about your visits to our website. The third party reports the anonymous data they collect on our behalf back to us, which we link to our customer's personally identifiable information for the purposes of better serving you. When we merge this data, it is treated under this policy as personally identifiable information as described above. This is primarily accomplished through the use of a technology device, commonly referred to as a Web beacon or an Action Tag, which we place on various web pages within our website or in an email that allows the third party to collect anonymous information. This third party may use information about your visits in order to provide ads about goods and services of interest to you. If you would like more information about this practice, and your choices as they relate to this practice, click here.
How does Payless use my information?
The primary purpose for collecting personalized information is for canada.payless.com to provide you with a safe, efficient and beneficial online experience. We may use your personal information for the purpose of improving our services and our web site's content and layout, to inform you about future marketing, service updates and promotional offers, communicate your indicated preferences, and to verify other information. canada.payless.com may also use your information to provide services and customer service as well as to correct problems, resolve disputes and collect fees.
If you participate in a sweepstakes, contest or promotion, we may use your personal information to contact you via emails, postal mail or telephone regarding our products, services, contests and promotions. You always have the choice not to receive marketing information or calls. However, we may still need to contact you, for example, to notify you of winnings and to fulfill promotional obligations.
When you browse our website, we collect information on your IP address, browser type, domain name and specific canada.payless.com web pages you visit. This information is used in aggregate to help us look for trends so that we can improve our website and your canada.payless.com experience. These statistics may also be used in communications, such as our annual report.
Canada.payless.com may also use third party advertising companies to place advertising on other web sites. These advertising companies collect anonymous information about your visits to these web sites or interaction with our email through the use of "web beacons". This technology allows them to use information about your visits to help us serve you better. We also uses web beacons to review how visitors navigate our website or interact with our email advertising.
Does canada.payless.com share my information with third parties?
Payless does not sell or rent your personal information to third parties for their marketing purposes. We may combine your information with information we collect from other companies (such as demographic data) to improve and personalize our services.
Payless may use third-party companies to assist in collection and analysis of data collected through the use of web beacons, but at no time is your personally identifiable information accessed or shared with non-affiliated companies through one of these web beacons.
Payless may share your personal information with affiliated companies that are subject to privacy policies consistent with this policy.
Additionally, canada.payless.com may also share your personal information with outside companies that perform services specifically for canada.payless.com. For example, we may retain an outside company to create and distribute a direct mail or email offering. In these situations, the outside company is performing work for canada.payless.com, and we takes appropriate steps to ensure your privacy and that your information is used only to provide the services requested by us, and not for other purposes.
Canada.payless.com may also disclose said information to third parties to whom you explicitly ask us to send your information.
In the unlikely event of a sale of some or all of our business, canada.payless.com will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.
Canada.payless.com reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as is necessary to protect the property, interests and rights of canada.payless.com, its affiliates and others.
How do I access, change or delete my account information?
If you ask us to remove your name and address from our list, we will maintain your name in a "do not contact" file to ensure that we can honor your request. If may take up to 10 days to process your email request, and six to eight weeks to process your postal mail request, during which time you may continue to receive communications from Payless ShoeSource.
You can update your Payless contact information:
- Send us an email at: CustomerService@csr.payless.com
Call us at: 1-877-474-6379 (Toll-free in U.S. and Canada)
7:30 AM - 11:30 PM CST Monday - Saturday
9:30 AM - 11:30 PM CST Sunday - Write to us at: Payless ShoeSource Customer Service
3231 SE Sixth Avenue
Topeka, KS 66607
To protect your privacy and security, we have also taken reasonable steps to verify your identity before granting access or making corrections. Please note that any requests to update your personal information may take up to 10 days for your email request, and six to eight weeks to process your postal mail request.
How does canada.payless.com protect kids' privacy?
Canada.payless.com is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.
What are cookies and how does canada.payless.com use cookies on its site?
Cookies are small pieces of information stored by your browser on your computer's hard drive. Through the use of cookies we collect data, such as your IP address, browser type, domain name and specific canada.payless.com web pages through which you click. canada.payless.com does not store personally identifiable information in your cookie.
Cookies are not required for you to browse our site.
Cookies can be modified or disabled through your browser options. If you turn off cookies in your browser, we will not be able to recognize you as a registered user and allow you access to your account information, including items stored in your shopping bag. If you need assistance, please refer to your browser's detailed help files.
What about links to other web sites and services?
The canada.payless.com website may contain links to other sites. You should review those site policies before providing any personal information, as we do not control the privacy policies or practices of these web sites. Canada.payless.com provides links solely for the convenience and information of our visitors. We do not share your information with other parties.
